Last updated: 1 April 2025 · N.P Building App Private Limited
N.P Building App Private Limited provides bespoke professional software development services. Because our services involve the investment of significant time, expertise, and resources from the moment a project commences, our refund policy is necessarily different from that of a product-based business. This policy sets out the circumstances under which refunds may be issued and the process for requesting them.
A non-refundable deposit is required before work commences on any project. This deposit covers the cost of the discovery and scoping phase, project planning, resource allocation, and initial design work. The deposit amount is specified in your project agreement. Because this work is performed immediately upon project commencement and cannot be recovered, the deposit is non-refundable under any circumstances, including client-initiated project cancellation.
For projects structured with milestone-based payments, each milestone payment covers the work completed in that milestone phase. Once a milestone has been delivered and accepted by the client, the corresponding payment is non-refundable. If a milestone is delivered but not accepted within 14 days without written objection specifying the deficiencies, it will be deemed accepted.
A refund of milestone payments (excluding the initial deposit) may be considered in the following limited circumstances: (a) we are unable to deliver the agreed milestone due to circumstances entirely within our control; (b) the delivered work materially fails to meet the agreed specifications and we are unable to remedy the deficiency within a reasonable timeframe after written notice; or (c) we terminate the project agreement without cause. Refunds will not be issued for: change of mind, changes in business direction, budget constraints, or dissatisfaction with work that substantially meets the agreed specifications.
To request a refund, you must submit a written request to support@npbuildapp.site within 14 days of the event giving rise to the refund claim. Your request must include: your name and company, the project name, the invoice number(s) in question, the amount claimed, and a detailed explanation of the grounds for the refund. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.
If a refund is approved, it will be processed to the original payment method used. Bank transfer refunds are typically processed within 7 to 14 business days, depending on your bank. We will notify you by email once the refund has been initiated.
If you are not satisfied with our response to a refund request, you may escalate the matter through the dispute resolution process outlined in our Terms of Service. We are committed to resolving all disputes fairly and in good faith.
We reserve the right to amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued engagement of our services after any amendment constitutes your acceptance of the revised policy.
N.P Building App Private Limited
Signal, 673/a, Varthur Rd, near Kundanahalii, BEML Layout, Whitefield, Bengaluru, Karnataka 560066, India
Phone: +91-9908666222
Email: support@npbuildapp.site
WhatsApp: +91-9908666222